F.A.Q.s

Products

I want an customized illustration, digital and/or printed.
How do I do?
If you want something else beside whats currently in the shop, I also take missions on request and will be happy to help you. Prices and delivery times are based on the assignment. Send me your request to hello@astridwilson.com

Can I order a poster in a different size?

No worries! If you want posters in a different size than those found in the shop, just send me an email, hello@astridwilson.com 

What paper are you printing on?

All posters are printed on  170gr Galleri Art Mat, an environmentally friendly paper.

Shipping & Payment

What Payment Methods Are Accepted?

We accept payment with Klarna Checkout and Swish. Both well known and secure payment processor.
Klarna Checkout works for all markets (Sweden, Denmark, Finland, Germany, UK and Netherlands) and Swish are just working for Swedish customers.

How Long Will It Take To Get My Package?
Normally we ship your package the day after you placed your order.

Estimated Delivery Time:
Sweden:                       2-3 days

Do you ship world wide?
For now we ship within Sweden, Denmark, Finland, German, UK and the Netherlands.

What are the shipping costs?
Sweden:                         39 SEK

What Shipping Methods Are Available?

We are using DHL for all shippment.

Orders and Returns

How do I know that my order went through?

You will get an order confirmation to your email if the order went through.
You will get an second email when your order is shipped.

Do I need an account to place an order?

You do not need an account to place an order.

How do I exchange or return a product?

If you want to exchange your order or return it (which I hope not!) send an email with your order number, new wished product or return reason. You will than that get an retun lable email from us, add this to your package. Make sure that the poster and packaging is in same condition as when you got it.

 

Any other questions?  hello@astridwilson.com